Privacy Policy

Last updated: October 6, 2026

This Privacy Policy explains how Junk Crushers ("Junk Crushers," "we," "us," or "our"), a roll-off dumpster rental and junk removal company serving Hampton Roads, Virginia, collects, uses, and protects your information when you visit junkcrushersva.com, book a service, call us, or receive text messages from us.

Information we collect

• Contact details: your name, mobile phone number, and email address.
• Service details: delivery or service address, ZIP code, project and material type, rental dates, placement notes, and access concerns.
• Photos you send us for a junk removal estimate.
• Payment information: payments are processed by Stripe. We do not see or store your full card number.
• Phone calls and messages: call notes, call recordings (where applicable), and records of text messages and your messaging consent, including the date, time, and method of opt-in.
• Basic technical data: standard information your browser sends, such as IP address and device type, used to operate and secure the website.

How we use your information

• To schedule, deliver, pick up, and invoice your dumpster rental or junk removal service.
• To send your rental contract, payment links, receipts, and service confirmations.
• To send appointment confirmations, delivery and pickup updates, scheduling changes, and customer service replies by text message or email.
• To answer your questions and provide estimates.
• To keep records required for tax, accounting, legal, and compliance purposes.
• To protect our customers, our website, and our business from fraud or misuse.

SMS text messaging

When you provide your mobile number while booking on the Junk Crushers website, or give verbal consent when calling us at (757) 520-0266, you agree to receive text messages from Junk Crushers about your appointment and service. These include booking confirmations, contract and payment links, delivery and pickup updates, and customer service messages. Message frequency varies. Message and data rates may apply.

• Reply STOP at any time to opt out. You will receive one final message confirming you have been unsubscribed.
• Reply HELP for help, or call (757) 520-0266.
• Consent to receive texts is not a condition of purchase.

Your mobile number and SMS consent are used only to send you messages from Junk Crushers. We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. See our Terms & Conditions for the full SMS Terms.

How we share information

We share information only with service providers that help us run our business, and only as needed to provide our services:

• Payment processing (Stripe).
• Text message and email delivery providers (such as Twilio and our email provider).
• Website hosting and database providers.
• When required by law, to respond to legal process, or to protect our rights and safety.

These providers may only use your information to perform services for Junk Crushers. We never sell your personal information.

Data retention and security

We keep your information as long as needed to provide services and meet legal, tax, and accounting obligations. We use reasonable administrative, technical, and physical safeguards to protect your information, though no method of transmission or storage is completely secure.

Your choices

• Opt out of text messages at any time by replying STOP.
• Ask us to access, correct, or delete your personal information by calling (757) 520-0266. We may keep records we are legally required to retain.

Children's privacy

Our services are intended for adults. We do not knowingly collect information from children under 13.

Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date above shows when it was last changed.

Contact us

Junk Crushers
Hampton Roads, Virginia
Phone: (757) 520-0266
Website: junkcrushersva.com